【IDC Report】Digital transformation: all-around experience transformation


All-around experience transformation is defined as the ability to continuously attract and increase the loyalty of customers, partners, and employees by creating interactive experiences. Specifically, it includes four aspects: ecosystem experience, continuous innovation orientation, service delivery platform, and all-around marketing. The personalized needs of users are embodied in higher and higher expectations for products and services, and all-around experience is becoming more and more important.

In this report, you will know…

  • The connotation and denotation of all-around experience
  • How to make an all-around experience transformation
  • All-around experience transformation best practices

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Headquartered in Beijing, Yonyou Network Co., Ltd. (“Yonyou”, in Chinese, “用友”) was founded in 1988 and listed on the Shanghai Stock Exchange in 2001 (SSE: 600588).